IT Support Officer

Mô tả công việc
1. User management:
• Providing first and second line technical support for staff
• Creation of new user accounts, including user folders and shares
• Diagnosing user faults e.g logon issues, profile faults, permission errors, etc.
• Email configuration and mailbox creation
• Training and handover corporate assets
2. Hardware:
• Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, projectors, scanners, etc.
• Installation and support of new networking hardware e.g switches, wireless access points
• Network fault diagnosis
• Provide video conferencing support at: Zoom, Google Meet, livestreaming,..
• Provide AudioVisual equipment support for events, both internal and external
• Access information on the CCTV system as required and produce copies for management team. Ensure all CCTV equipment is operating correctly and report any faults to the IT Manager
• Assisting in the distribution and support of staff loan equipment
• Management and maintenance of the corporate assets
3. Software:
• Deployment of operating system and relevant software as per required
• Support of installed applications assisting in diagnosing software faults
• Manage & update corporate systems
• Perform patch/upgrade testing as required
• Ensure security of IT infrastructure maintenance/monitoring of antivirus, patching and network monitoring
• Undertake proactive research into system upgrades
• Management and configuration of the wireless, CCTV and telephone systems
• Zoom adminstration, support and control meeting/call
• Administration, maintenance, support enduser using platform: Bitrix24, Base, CamLy
4. General:
• Log and respond to calls on the helpdesk and where required escalate to the IT Manager
• Provide telephone, email and face to face support
• Design and implement technical projects
• Write and maintain system documentation
• Maintain a clean and organized working environment at all times
• Stock maintenance and resupply - ensuring at all times the staff has the appropriate stocks of spares and parts, including paper, toner and organizing resupply as appropriate
• Obtaining quotes from suppliers as requested
• To arrange for the digital recording of TV and other media encoding as requested by staff, ensuring full compliance with licensing agreements.
• Assist in other areas of the IT network as required: monitor/maintain web filtering & security devices, procure equipment.
• Liaise with external support suppliers to resolve issues as required
5. Out of hours work
• Ability to work out of hours at short notice to resolve unforeseen system failure as required