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Mô tả công việc
The IT Support Staff is responsible for providing support to staff relating to hardware, and applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage a computer, printer, and some equipment.
- Answer staff's questions in person and via phone/email...
- Troubleshoot computer, printer, and network, problems.
- Determine the source of problems (hardware, software, user access, etc.).
- Advise staff on appropriate action.
- Serve as liaison between staff and the department to resolve issues.
- Work one-on-one with staff on application projects.
- Research and recommend hardware and software development, purchase, and use.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
- Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
- Maintain confidentiality about the information being processed, stored, or accessed by the network.
- Document system problems and resolutions for future reference.
- Train users. Provide orientation training to new department staff members.
- Others as assigned by superiors.
- Answer staff's questions in person and via phone/email...
- Troubleshoot computer, printer, and network, problems.
- Determine the source of problems (hardware, software, user access, etc.).
- Advise staff on appropriate action.
- Serve as liaison between staff and the department to resolve issues.
- Work one-on-one with staff on application projects.
- Research and recommend hardware and software development, purchase, and use.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
- Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
- Maintain confidentiality about the information being processed, stored, or accessed by the network.
- Document system problems and resolutions for future reference.
- Train users. Provide orientation training to new department staff members.
- Others as assigned by superiors.
Yêu cầu
► Education and experience:
- College or bachelor's degree in computer science, information technology, or computer information systems.
- Associate degree preferred MCSA/MCSE/CCNA Certificate.
- At least 03 years experience working in IT Support and helpdesk.
► Required skills and abilities:
- Intermediate English skills in communicating by speaking, writing, listening, and reading.
- Advanced knowledge of company-supported applications, and databases. Ability to learn and support new applications. Working with staff requires interpersonal skills.
- Ability to investigate and analyze.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to develop systems solutions for operational problems.
- Ability to determine computer problems and coordinate hardware and/or software solutions.
- Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.
- Ability to write technical instructions in the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
► Working condition & Benefits:
- Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
- Working time: 8:00 - 17:35 Monday - Friday (Close Saturday & Sunday)
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, Social Insurance, Health Care Insurance
- Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
- College or bachelor's degree in computer science, information technology, or computer information systems.
- Associate degree preferred MCSA/MCSE/CCNA Certificate.
- At least 03 years experience working in IT Support and helpdesk.
► Required skills and abilities:
- Intermediate English skills in communicating by speaking, writing, listening, and reading.
- Advanced knowledge of company-supported applications, and databases. Ability to learn and support new applications. Working with staff requires interpersonal skills.
- Ability to investigate and analyze.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to develop systems solutions for operational problems.
- Ability to determine computer problems and coordinate hardware and/or software solutions.
- Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.
- Ability to write technical instructions in the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
► Working condition & Benefits:
- Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
- Working time: 8:00 - 17:35 Monday - Friday (Close Saturday & Sunday)
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, Social Insurance, Health Care Insurance
- Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Thông tin chung
- Ngày hết hạn: 31/03/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Kintetsu World Express, Inc. (KWE Corporation) was established in January 1970 in Japan. We supply the service of Freight Forwarding (air, sea, and others), Customs Brokerage, Logistics, and any business related to all of the above. With 16,390 global employees, our Long-Term Vision aims at the business expansion in the global market and improved corporate value and aspires to solidify the company as "A Global Brand Born in Japan" in order to evolve and become the "Global Top 10 Solution Partner." To rightfully earn the trust of our customers, Kintetsu World Express will challenge the design of future logistics in a changing world. This is our mission, our calling, and our promise as a "Global Logistics Partner". Kintetsu World Express Vietnam, Inc. (KWE VN) was officially established on March 28th, 2005. During the 16-year journey, all KWE VN's employees have contributed with tireless efforts to overcome difficulties and challenges for the growth and development of the Company. We honor innovation, integrity, and diversity. We commit to providing equal opportunity in the employment and have formal policies, procedures, and programs to bring out the best for our employees
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