Mô tả công việc
User Support and Incident Resolution:
- Provide first-line IT support for computers, Windows, office applications, printers, peripherals, Wi-Fi/LAN and VPN connectivity.
- Troubleshoot technical issues, manage support tickets, update users on resolution progress and escalate complex cases when necessary.
Microsoft 365 and Workplace Support:
- Manage Install, configure and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint.
- Set up computers, software and user accounts for new employees, coordinate access changes and guide users on workplace IT tools.
Office IT Asset Management:
- Maintain accurate IT asset records, including equipment allocation, specifications, condition, warranty and software licenses.
- Manage equipment handovers, transfers, inventory checks, repairs and warranty claims.
Senior Management and Meeting Support:
- Prepare and test IT equipment for management meetings, including computers, projectors, displays, cameras, microphones and speakers.
- Set up and support online/hybrid meetings, troubleshoot technical issues promptly and ensure the confidentiality of meeting information.
IT Maintenance, Security and Service Improvement:
- Maintain Perform routine IT maintenance, software updates and endpoint security checks in accordance with IT policies.
- Promote IT security awareness, document troubleshooting procedures, report recurring issues and recommend service improvements.
Yêu cầu
College or above, major in: Information Technology, Management Information Systems, Computer Networking or relevant fields.
At least 2 years of experience in
IT Helpdesk / IT Support, preferably supporting office users, senior management and meeting facilities.
Familiar with Microsoft 365 applications, Windows OS, computer hardware, printers and peripherals.
Basic knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN and IT security practices.
Able to troubleshoot technical issues, support online/hybrid meetings and maintain IT tickets and asset records.
Experience with Active Directory / Entra ID, Intune, remote support tools or ITSM systems is an advantage.
Good communication and problem-solving skills, with a service-oriented, proactive and accountable mindset.
Able to prioritize tasks, coordinate with stakeholders, protect confidential information and provide after-hours support when required.
Quyền lợi
Competitive compensation package (including base salary and allowances);
Annual performance-based bonus;
100% salary during probation period;
Full participation in social, health and unemployment insurance;
Company-provided Bao Viet Health Insurance;
Annual health check-up provided as per company policy;
12 days annual leave, 1 additional day off for Christmas;
Gifts on special occasions: 8/3, 20/10, Mid-Autumn Festival, Birthday gift,...;
Annual performance review and salary adjustment;
Annual Year-End party, Team-building activities and employee engagement programs;
Career development opportunities at a leading Retail/F&B chain corporation;
Employee discount policy when
purchasing company products;
Company-provided working tools and equipment.
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 6 ([protected info])
Địa điểm làm việc:
Hồ Chí Minh
119 - 127 Nguyen Co Thach Street, An Khanh Ward, HCMC
(Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)
1. 119 - 127 Nguyen Co Thach Street, An Khanh Ward, HCMC
(Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)
Thông tin chung
Nơi làm việc
- 119 - 127 Nguyen Co Thach Street, An Khanh Ward, HCMC
- (Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)
- 1. 119 - 127 Nguyen Co Thach Street, An Khanh Ward, HCMC
- (Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)