IT Support

User Support and Incident Resolution:
- Provide first-line IT support for computers, Windows, office applications, printers, peripherals, Wi-Fi/LAN and VPN connectivity.
- Troubleshoot technical issues, manage support tickets, update users on resolution progress and escalate complex cases when necessary.
Microsoft 365 and Workplace Support:
- Manage Install, configure and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint.
- Set up computers, software and user accounts for new employees, coordinate access changes and guide users on workplace IT tools.
Office IT Asset Management:
- Maintain accurate IT asset records, including equipment allocation, specifications, condition, warranty and software licenses.
- Manage equipment handovers, transfers, inventory checks, repairs and warranty claims.
Senior Management and Meeting Support:
- Prepare and test IT equipment for management meetings, including computers, projectors, displays, cameras, microphones and speakers.
- Set up and support online/hybrid meetings, troubleshoot technical issues promptly and ensure the confidentiality of meeting information.
IT Maintenance, Security and Service Improvement:
- Maintain Perform routine IT maintenance, software updates and endpoint security checks in accordance with IT policies.
- Promote IT security awareness, document troubleshooting procedures, report recurring issues and recommend service improvements.