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Mô tả công việc
Investigate technical issues reported by customers, troubleshoot, propose recommendations / workarounds to resolve the issues.
Lead customer troubleshooting calls when being requested.
Assist in creating and updating technical documentation, FAQs, and self-service resources to improve customer self-support.
Gather insights from recurring customer feedback, issues and collaborating with Product Engineering team to prioritize fixes and feature enhancements.
Yêu cầu
A Bachelor's degree in Computer Science, Engineering, or a related technical field.
5+ years of experience in software development.
Proficiency in analyzing and debugging software systems, including reading logs and investigating backend workflows.
Excellent verbal and written communication skills in English.
Hands-on experience with Java.
Strong problem-solving, analytical, and organizational skills with a detail-oriented mindset.
Experience supporting customers is a plus.
Quyền lợi
Free snack-drink, coffee, weekly happy hour, monthly birthday party
Working time: Monday - Friday | 9am - 6pm to some extent flexible working hours Friendly, professional and open working environment
Opportunities to improve English skills within an international team - English is an official language
You will become a key member of WATA TECH as we are growing faster and bigger now
Skills up plan with Tech talk, soft skill talk, English club, working process training
Company trip yearly
Friendly, professional and open working environment
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
Thông tin chung
- Ngày hết hạn: 30/06/2025
- Thu nhập: Thoả thuận
Nơi làm việc