Junior Customer Support

CÔNG TY TNHH GEARMENT

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 20/07/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Customer service will provide the greatest customer care by reaching out to and staying in touch with customers on time, as well as delivering accurate and competent solutions. Maintaining customer satisfaction at the same time.
Handling issues raised by the customers relating to products, orders, production and delivery information, or technology matters.
Implementing omnichannel support to provide timely and effective assistance for customers.
Negotiating or closing deals, cooperating with customers to resolve issues, and handling complaints or objections.
Working closely with other departments within the company to provide satisfying customer service.
Updating the latest news about products, shipping services, promotions, and marketing campaigns to the customers.
Understanding deeply the business model, services, systems, processes, and other aspects of e-commerce information to update and support the customer.
Being available for meetings beyond the regular working time with company partners and VIP customers.
Other tasks are assigned by the team leader.

Yêu cầu

Bachelor's Degree in Business Management, Marketing, or a Related Field.
Age 22-25.
At least 01 years of work experience is required, and if you have experience in e-commerce or related fields, that would be an advantage.
Excellent knowledge of MS Office (Word, Excel, and PowerPoint).
Familiarity with CRM software and the basic technology base.
Excellent communication and interpersonal skills.
Can work under pressure, be responsible, patient, and well-organized.
Good communication skills in English (speaking and writing) and negotiation skills.
Willing to work evenings and weekends with OT fee.

Quyền lợi

Competitive salary and 100% official salary during the probation period (not apply for freshmen).
Annual review and 13th-month salary.
Insurances such as Vietnamese labor law and premium health care for you and your family.
Allocate modern working devices: Laptop, Second Monitor, and anything else you need.
Clear career orientation and development.
The parking allowance is covered by the company.
Weekly Happy Lunch.
Gifts for occasional events: International Women's Day, Vietnamese Women's Day, Mid-Autumn Festival, Lunar New Year, International Children's Day (for kids), and Birthday.
Yearly company trip and Year End Party.
Exciting company outings and events and team-building activities.
Free and unlimited coffee, tea, snacks, etc. in the office.
In an office with nice working corners, you'll get a comfortable and productive working environment.
Lovely, friendly, "crazy", and talented colleagues.
Join any teams you love, we have Football, Games, Milk-tea, TikTok, etc.
Work-life balance 40 hours per week from Monday to Friday.

Thông tin khác

Mức lương
Trên 8 triệu
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm

Thông tin chung

Ngày hết hạn: 20/07/2023
Thu nhập: Trên 8 triệu

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