Junior/Senior IT Support-Contractor (Long An location)

We are looking for Senior IT Executive to provide technical assistance to Lazada - our company's end-users - Lazadians. You will help to install, upgrade and troubleshoot hardware and software systems.
If you're computer-savvy and enjoy customer support, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You
should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Key Responsibilities
- First point of contact for all employees in the company. Other issues involving network, server or telephony services should be escalated to Level 2 & 3 using the tools which will be provided
by the company
- Logging and process request/escalation tickets using the ticketing system provided by the
company
- On-site support solves problems related to peripheral printers, network printers and other common peripheral devices
- On-site support solves problems regarding the workstation network issues and cross connections as part of standard service. The initial troubleshooting needs to be performed to
evaluate the extent of the situation and escalate to the network team providing all the relevant
information
- Maintaining compliance with all company policies and procedures
- Supporting organization events be it internal or external, subject to business requirement
- After business hours on-duty support on ad-hoc basis subject to business requirement or IT
Infra network & system upgrades.
- To support projects requirement and deliverable when needed.
- Able to understand the IT management policy and quality management policy to ensure processes and procedures are designed to comply with these policies and guidelines.
- Ability to work with stakeholders at all levels, from both IT and business, to investigate underlining issues of operational problem and seek effective business solutions through improvement in information systems, data management, processes and organization.