Key Account Executive

CỔNG TY CỔ PHẦN TIẾP THỊ SỐ TÔ QUÀ

Hồ Chí Minh

Thỏa thuận

24/08/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

Y tế - Dược, Marketing - PR, Kinh doanh, Chăm sóc sức khỏe, Bán hàng

ABOUT URBOX

UrBox is Vietnam's leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

Order Management & System Operations

Receive and process orders from the Business Development team.
Create, update, and maintain order information in internal systems (e.g., Deal, PO, SubPO, and related platforms).
Ensure all required information and documentation are complete and accurate before processing.
Execute order workflows in accordance with established procedures and timelines.
Monitor order progress and ensure timely completion.

Operational Coordination

Collaborate closely with Business Development, Finance, Product, Customer Success, and other relevant teams to facilitate smooth order execution.
Track and communicate order status, progress, and potential risks to stakeholders.
Support the preparation of operational reports and performance tracking when required.

Issue Resolution

Identify and investigate issues arising during order processing, including missing information, delays, or system-related errors.
Coordinate with relevant teams to resolve issues in a timely manner.
Escalate critical issues when necessary and follow through until resolution.
Recommend process improvements to minimize recurring operational challenges.

Process Improvement

Contribute ideas and initiatives to improve operational efficiency and service quality.
Support the optimization of internal workflows and documentation processes.
Perform other duties assigned by the direct manager.

REQUIREMENTS:

Education

Bachelor's degree in Business Administration, Economics, Operations Management, or related fields.

Experience

1-3 years of experience in Sales Operations, Business Operations, Key Account Support, Customer Operations, or related roles.
Experience handling orders, operational processes, and administrative tasks.
Experience working with internal systems and cross-functional teams is preferred.

Skills & Competencies

Strong attention to detail and high level of accuracy.
Excellent organizational and time-management skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong communication and coordination skills.
Proactive mindset with strong problem-solving abilities.
Proficient in Microsoft Office, particularly Excel and Google Sheets.
Basic to intermediate English communication skills.

Thông tin chung

Thu nhập: Thỏa thuận

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