Job Description
SmartOSC is looking for a strategic and relationship-driven Key Account Manager (AM) to join our team. In this role, your primary focus will be nurturing, managing, and expanding our partnerships within the Banking and Fintech sectors. You will act as the key strategic advisor and trusted bridge between our Tier-1 financial clients and our internal delivery teams-driving customer retention, identifying upsell/cross-sell opportunities, and ensuring our services deliver maximum value.
Key Deliverables & Responsibilities
- Relationship Management: Maintain, deepen, and manage strong relationships across all existing and potential customer accounts to maximize retention and lifetime value.
- Account Penetration: Establish strategic relationships with key stakeholders, develop innovative penetration methods, and review account health during monthly review alignment meetings.
- Market Intelligence: Conduct ongoing market research to stay ahead of Fintech trends, technology demands, and competitive pricing frameworks.
- Financial Accountability: Analyze account profitability monthly, actively applying smart business acumen to optimize trading margins and consistently achieve quarterly and yearly sales goals.
- Deal Structuring: Craft tailored proposals, negotiate complex commercial terms, and implement contractual agreements with a focus on strong financial and legal results.
- Tender Management: Collaborate closely with internal teams to complete successfully and submit high-value tenders for large enterprise accounts.
- Internal Alignment: Maintain transparent, regular, and constructive communication with internal engineering, delivery, and leadership teams to ensure seamless cross-functional collaboration.
- Communication Strategy: Establish and maintain effective communication strategies across business functions to drive customer satisfaction and client retention..
Requirements
- Experience: 5+ years in account management or client-facing roles in IT services/ digital transformation; Must have a proven track record of managing, retaining, and growing high-value accounts within Banks and Tier-1 Financial Institutions.
- Domain Expertise: Demonstrated, deep understanding of Fintech, Digital Payments, Digital Lending Solutions, or relevant banking software architectures.
- Track Record: A proven track record of account growth and client retention
- Commercial Acumen: Exceptional communication, enterprise-level presentation, and contract negotiation skills.
- Mindset: Highly proactive, self-motivated, and rigidly result-oriented with a sharp eye for profitability.
- Interpersonal Skills: Outstanding emotional intelligence with an innate ability to connect, collaborate, and build trust with cross-border teams and C-level executives.
- Account Farming: Strong ability to nurture client relationships and identify organic upsell/cross-sell opportunities within existing accounts
Benefits
At SmartOSC, we offer the best to your values:
- Attractive salary package (base salary + commission + performance bonus + target bonus)
- Salary review twice a year
- Flexible working hours (between 7:30am - 7:30pm on staff's preference)
- Premium health care
- Working in one of the largest digital transformation agencies in Asia - Professional English environment
- Firm's Certified Qualifications Sponsorship for career development
- Annual company trip inside or outside Vietnam
- Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
- Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc
Note: By submitting your resume for this position, you acknowledge and consent that the Company may collect, use, store, disclose (where necessary), and otherwise process your personal data for recruitment-related purposes, including evaluating your application, communicating with you, and making hiring decisions. Your personal data may be shared with relevant third parties involved in the recruitment process on a need-to-know basis. You acknowledge and consent that the Company shall retain your personal data for as long as necessary to fulfil the above purposes or to comply with applicable legal obligations. Where permitted by applicable law, you may submit a written request for the deletion of your personal data.