Key Account Manager Team Lead

Your mission
Make merchOne the partner Vietnam's serious sellers grow with, and own the Key Account relationships that make that true.
When our sellers grow, we grow with them. From our Ho Chi Minh City office you will own the growth and retention of a Pro seller portfolio, bring new sellers on board, and have the local authority to move at the speed this market expects.
In a nutshell - own the growth and retention of your Pro seller portfolio, stay hands-on, and lean on AI to cover more ground yourself.
The role in detail
→ Help your sellers win, reliability first.
For cross-border sellers, product cost, shipping economics and on-time delivery are the relationship. Keep yours competitive and reliably delivered to US and EU customers, and help sellers grow into new categories, markets and channels.
→ Own peak season.
Vietnam POD lives and dies by peak (Valentine's Day through Christmas): plan capacity with production ahead of the surge, protect SLA, and get your partners ready for their biggest weeks.
→ Structure deals that work for both sides.
Pricing, volumes, rebate logic that rewards growth, and levers like payment terms, plus the judgment to back the deals that are durable, not just big on day one.
→ Set the strategy and plan the market.
Segment and prioritise the portfolio, choose the next categories and markets, and own forecasting and commercial planning: targets, revenue and pipeline.
→ Stay hands-on and leverage AI.
Do the work yourself and lean on AI and automation as much as possible to cover more ground, and grow the team only when the volume genuinely calls for it.
→ Own the outcome across functions.
Be the owner sellers call when something matters, pulling production, logistics, finance and compliance together to resolve quality, SLA and shipping fast, and carry the market's reality back to HQ to shape product and roadmap.