Key Account Manager (FMCG)

Mô tả Công việc
Key Account Lead
Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
Main customer support for existing operational and system enquiries.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics, documentation and data.
Independently prepare, draft and review presentations with customers.
Product & Project development
Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
Cross function coordinate for building internal SOP
Provide Ninja Mart expertise for incoming, onboarding and existing customers.
Create customer retention using value proposition and continuous improvement
Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
Main customer support for existing operational and system enquiries.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics, documentation and data.
Independently prepare, draft and review presentations with customers.
Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
Cross function coordinate for building internal SOP
Provide Ninja Mart expertise for incoming, onboarding and existing customers.
Create customer retention using value proposition and continuous improvement