Key Account Manager(Vietnam)北京京东世纪贸易有限公司

Key Responsibilities:
1. Key customer relationship management
• Establish and maintain long-term cooperative relationships with KA customers, and have a deep understanding of customers' business needs and development directions.
• Through regular communication and visits, timely feedback on the changes in customer needs, and provide customers with professional advice and suggestions.
2. Solution provided
• According to the MRO needs of customers, develop personalized product solutions and service models to ensure that customers' operational and procurement needs are met.
• Work closely with the internal team to coordinate resources to provide customers with one-stop service from demand analysis, product recommendation to after-sales support.
3. Sales and performance are achieved
• Develop and execute KA customers' sales strategies and business growth plans to ensure the achievement of sales targets.
• Through market analysis and customer demand insights, we will explore new business opportunities and increase the company's market share in the MRO field.
4. Team management
• Train and coach key account team members to improve their business capabilities and ensure that team members have professional skills to serve key accounts.
• Establish an efficient customer service process, optimize team work efficiency, and provide customers with a high-quality service experience.
5. Market research and competitive analysis
• Continue to pay attention to market dynamics and competitors, and adjust customer plans in a timely manner to enhance the company's competitive advantage in the market.
• Participate in the formulation and optimization of the company's KA customer-related policies, and provide feasible suggestions for the company.