Key Account Manager

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About ofi
Olam Food Ingredients (ofi) is a global leader offering 'on-trend' sustainable, value-added food ingredients & solutions, enabling consumers to enjoy the healthy & indulgent products they love. ofi is a part of the Olam Group, a leading food and agri-business, supplying food ingredients, feed, and fibre to thousands of customers worldwide, ranging from multi-national organizations with world famous brands to small family run businesses. ofi was formed in January 2020 as part of the re-organisation of the Olam Group.
Overview of the position
We are seeking a Key Account Manager who will execute & manage sales and sales strategy to our fast-growing Spices Private Label Business based of Tien Nga, Dong Nai. This Business is part of ofi's strategic vision of combining its supply chain legacy with differentiation-based value addition capabilities. Successful candidates will sustain and nurture key customer relationships including customer agreements that deliver against internal operating plans and customer expectations.
Key Responsibilities:
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.