Key Account Manager

Grow Client Relationships & ROI: Develop deep understanding of client businesses; identify new strategic opportunities to increase client ROI and build cross-functional sales/market share growth plans.
Act as a Trusted Advisor: Guide internal business units with actionable retail insights and market intelligence; leverage digital technologies to anticipate client needs and industry trends.
Strategic Planning & Execution: Design and execute Go-To-Market (GTM) strategies aligned with client and company targets; drive portfolio growth via account retention and new revenue generation.
Build Lasting Partnerships: Establish long-term, trust-based relationships with senior client stakeholders; translate complex business challenges into win-win commercial solutions.
Drive Commercial Success & Contract Management: Analyze client needs and market trends to optimize commercial terms; support contract negotiations in alignment with Finance, HR, Legal, and Marketing.
Deliver Insightful Business Reviews: Lead regular executive business reviews (QBRs/MBRs) using robust data analytics to present actionable recommendations that exceed client expectations.
Analyze & Act on Client Feedback: Gather and evaluate client satisfaction scores and survey feedback; drive rapid issue resolution and continuous service enhancement.
Enhance Client Experience & Cross-selling: Collaborate with internal operational teams to define a seamless client journey and identify cross-selling opportunities across Smollan solutions.
Manage Performance & Account Profitability: Oversee account budgets, profitability metrics, and KPIs to ensure seamless contract renewals and financial targets achievement.
Lead by Example & Team Leadership: Champion Smollan's core values, foster an inclusive high-performance culture, and mentor direct reports for continuous learning and career growth.