Key Account Team Leader

PURPOSE AND SCOPE
- As a Key Account Team Leader in Regional & Trade Lane Agency Dept., you are responsible for working with ITL overseas agents on key account management, sales activities, quote for RFQ/ or biddings, negotiate and close won for new business in order that team gain higher customer satisfaction, higher share from customers, and perform set budget of REV and GP. You will report to manager about these key agent business growth, opportunities or challenges.
- Besides, you do sales activities for new agent development, manages and leads key account team, communicate company goals, safety practices, and deadlines to team, motivates team members and assesses performance.
RESPONSIBILITY:
Duties and responsibilities include, but are not limited to:
- Give out quotation for frequent and ad-hoc requests
- Deliver solution and following up shipments and SOA
- Work with Operation to build up SOP/process flow and monitor to ensure cargo will be handled as SOP.
- Together with Agency Sales follow the bidding or new project/agent quotation
- Weekly/ Monthly Meeting - KPI reports
- - Manage cost/revenue, report for P&L and profit share per agent
- Take care of, maintain and grow relationship with current customers and business.
- - Remain loyalty agents, reduce the number of lost agents/customers
- Increasing number of new agents/customers introduced by current agents/customers.
- Assist Supervisor, Manager to develop new business.
-