Key Account

PCA is looking for a Key Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Monitor personal and group email accounts daily to stay updated on client communication.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Review and provide feedback on emails drafted by other members of the Operations team.
Assist in preparing bank documents required for opening company bank accounts for clients.
Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Prepare and deliver legal documents pertaining to clients' companies.
Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Collaborate with other departments to assist in tasks as needed.
Perform other tasks assigned by superiors.