Mô tả công việc
1. Excellent technical ability, in-depth understanding of the products supported by the team, and can provide technical consultation to the team.
2. Excellent team leadership skills, able to unite the team, and help team members maximize their strengths and improve their weaknesses.
3. Have a sense of community and responsibility, be able to align the policy of team, good at management and communication of employees, and be willing to make additional contributions for team.
4. Good process and risk management skills can ensure that the performance of the team is stable and continuously improved.
5. Have the willingness to improve themselves in technical, management and communication skills.
Yêu cầu
1. Provide technical consultation for team members to help team members solve cases quickly.
2. Regularly review the backlog of members to ensure that the backlog of team members is healthy.
3. Make recovery call for risky cases to minimize CPE risks.
4. Real-time monitor of sub team KPIs, take actions in time and regularly sync with TM/OM.
5. Align with team's policy, drive-related actions (throughput, KPIs, etc.)
6. Other daily/Weekly/Monthly work (1:1 talk, coach, attendance, scheduling, monthly review, team meeting, reporting, etc.)
Quyền lợi
Chăm sóc sức khoẻ
Once a year
Nghỉ phép có lương
20 days (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Laptop provided.
Thông tin khác
NGÀY ĐĂNG
11/11/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Công Nghệ Thông Tin
KỸ NĂNG
Korean Language, Fluency in Korean, Korean, Korean Communication, Korean Teaching
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Hàn Quốc
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Nơi làm việc
- VISTA Building, 19 Tan Cang St., Ward 25, HCM City