Kỹ Sư Hỗ Trợ Kỹ Thuật Full-time 2024

Technical Support Engineer (MS Dynamics)
(Freshers are welcome with a good learning ability and working attitude)
Responsibilities:
Review issues and contact customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follows processes provided by the business.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
Qualifications Required:
Proficient in English (4 skills)
Available for night shifts
At least 6 months of experience (Freshers are welcome with a good learning ability and working attitude)
Experience or knowledge in SQL or Basic programming language skills is a must
Customer service mindset
Why us?
Competitive salary depending on experience (Start at 20,000,000 VND gross)
90% contribution of the gross salary to social insurance from the company side
12 days of annual leave, 8 days of sick leave
Annual Health Checkup
Annual Performance Review
For employees working night shift: PVI insurance and food provided, and 30% allowance on gross salary
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Location: Binh Thanh - HCMC
Phone/zalo: [protected info] Ms. Thúy
Email: [protected info]