L&D Manager/Senior Manager

About the Role
We are seeking a highly experienced and results-driven Training Manager / Senior Manager to lead our L&D and Training organization as we scale across markets. This role will own the strategy, standards, and architecture for how we onboard, train, and grow our people across all business and technical functions.
Reporting close to executive leadership, you will oversee training strategy, structure, delivery, and team building. You'll be expected to operate with high autonomy - setting clear section scopes, coaching team leads, and establishing measurable capability metrics while staying hands-on enough to personally review and ensure top-tier quality across all training outputs.
Key Responsibilities: Your Core Mission
● Set the overall training strategy, operational processes, and execution roadmaps across all training sections, ensuring distinct, gap-free scopes of work.
● Act as the final decision-maker on training strategy, section structures, and cross-team priorities when teams face alignment challenges.
● Define quality benchmarks for training content, delivery, and onboarding frameworks across the entire enterprise.
● Identify and resolve operational, structural, or decision-making gaps within training sections directly before they impact business outcomes.
● Track, evaluate, and report training effectiveness, learning agility, and org-wide capability gaps to executive leadership.
● Drive continuous improvement across how the Training team operates, structures its squads, and quantifies its business impact.
● Personally spot-check and review training delivery and content quality to maintain a high bar of excellence.
● Build, scale, coach, and evaluate Training Section Leads and Senior Specialists - holding them accountable for business outcomes without micromanaging.
● Own headcount planning, section design, and the end-to-end hiring roadmap for the entire Training organization in line with company expansion goals.
● Foster a strong culture of high ownership, accountability, execution, and continuous learning across all teams.