Head of Mentor Academy (Teaching Center Lead)

ABOUT TEENCARE
TeenCare is building the Parenting AI for modern families - combining 1:1 mentoring for teens with AI-powered insights for parents.
We work with thousands of families weekly, helping teens become more confident, self-driven, and emotionally strong - while helping parents make better decisions.
We're a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we're building toward a platform that can scale globally. We're looking for people who want to work on hard problems, take real ownership, and be held to a high bar.
THE ROLE
You will lead and scale the Mentor Academy - responsible for how mentors are hired, trained, and supported to deliver consistently high-quality sessions.
This role sits at the intersection of education, operations, and product quality.
WHAT YOU 'LL DO
1. Build & Scale Mentor Supply
- Manage end-to-end mentor pipeline (sourcing → training → deployment)
- Ensure sufficient mentor capacity to support growth
2. Run the Mentor Academy
- Design and deliver onboarding and continuous training programs
- Develop clear frameworks for how mentors run effective sessions
3. Ensure Consistent Quality
- Monitor session quality using internal tools and feedback systems
- Work closely with QA and product teams to improve mentor performance
4. Manage Mentor Performance
- Track mentor performance and engagement
- Coach, develop, and retain high-performing mentors
5. Improve Learning Experience
- Continuously refine session quality and student experience
- Translate insights from mentor sessions into product and curriculum improvements