L1 Support SpecialistVĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM

Nơi làm việc: Hồ Chí Minh

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Bộ Phận Hỗ trợ

Thu nhập: Thỏa thuận

Hình thức: Toàn thời gian

Ngày đăng: 05/11/2024

Hạn nộp: 07/12/2024

Ứng tuyển

Phản ánh

Mô tả công việc

Your responsibilities will include, but are not limited to:
Providing technical support to clients via phone, email, or chat
Identifying and troubleshooting technical issues reported by clients
Escalating complex issues to L2 or L3 support team members as needed
Creating and maintaining accurate documentation of client issues and resolutions
Collaborating with other teams to ensure client issues are resolved in a timely manner
Providing excellent customer service and maintaining positive client relationships
Use existing tools to log issues and ensure timely follow up with customers and various internal teams for ticket closures

Yêu cầu

Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
Strong technical knowledge of Windows operating systems, hardware, and software.
Excellent English communication skills, both verbal and written.
Experience providing technical support in helpdesk or customer service environments.
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
Knowledge of networking principles and protocols is a plus
Spoken and written Mandarin will be an added advantage for communicating with chinese speaking vendors)

Quyền lợi

STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
An international working environment with friendly and passionate colleagues
Onsite opportunity to Japan, and Singapore for training and supporting customer
Meaningful work with experienced & strong technical veterans
Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
Attractive compensation, regular assessments, and salary reviews
Annual bonus and performance bonus
19 paid days off per year
1 WFH day per week (-)
100% salary & full social insurance during the probation period
Premium health care insurance (PVI)
Free lunch, snacks, coffee, and tea
Special celebration on 8/3, 1/6, Xmas, Tet holiday...
Outing/team-building activities (trip, sport, dinner...)
(-) Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.
Working hours: Monday to Friday, 6:00 AM - 4:00 PM

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh
Việc làm Hồ Chí Minh

Nộp hồ sơ ngay

Giới thiệu công ty

VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM việc làm

2 - 7 triệu

Hồ Chí Minh

20/12/2024

Vị trí L1 Support Specialist do công ty VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về L1 Support Specialist hoặc công ty VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM ở các link phía trên

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