[làm việc tại emerald ho tram resort - bà rịa vũng tàu] - Guest Service Agent/nhân viên lễ tân

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest's personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest's request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also TTC programs.
Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
Is familiar with other TTC hotels so that guest indicating any next destination on the registration card can be "sold" an onward booking to another TTC hotel
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion