(Land Rover) CRM Executive - Chuyên Viên Chăm Sóc Khách Hàng

• Planning and delivering CRM strategies to improve customer's satisfaction
• Being CXP Champion of the market
• Customer Insights analysis
• Monitoring customer database and data marketing platforms effectively
• Planning and implementing aftersales program and activity
• Improving customer's satisfaction
Key Responsibilities:
1/ Customer Data Base Management
• Managing existing customer database in both quantity and quality
• Developing and suggesting marketing techniques that will drive new customers
• Monitoring and customer insights analysing from CXP to suggest changes and enhancements when necessary or provide relevant database for team to execute marketing campaigns accordingly
• Interfacing with senior management and other business units to ensure programs are aligned with brand initiatives, communicated, implemented cohesively and effectively, and meet company goals
2/ Customer Experience Management
• Designing, updating & executing Mystery Shopper Program for Sales & After Sales Service
• Checking the compliance of all stakeholders in all channels regarding to standards of the brand (fanpage, sales executive's facebook, private group...), remind to correct or
• Loyal customer program: birthday, [protected info], or Rally...
• Coordinating stakeholders to collect feedbacks and following up with them to handle all complaints
Chế độ:
- Mức lương cơ bản rất cao, mức thưởng hấp dẫn.
- Nhiều chế độ phúc lợi rất tốt của tập đoàn Bắc Âu
- Môi trường làm việc chuyên nghiệp, thân thiện
- Được xét tăng lương hàng năm.
- BHXH, BHYT, Bảo Hiểm sức khỏe toàn diện
- Thời gian làm việc: từ 08H30 - 17H30, nghỉ T7 CN