Main Accountabilities:Learning programmes coordination & delivery
- Follow up with internal trainers on course outline and training materials
- Register employees for internal & external learning courses
- Coordinate resources and logistics for learning courses
- Prepare brochure for learning courses for communication to participants
- Liaise with internal and external trainers on resources and logistical arrangements
- Assist in providing support to instructors on logistic matters during training sessions
- Track and report employee participation rates in learning programmes
- Assist with post course administration, include conducting post-learning evaluation survey, archiving training materials, training recordings, participation reports.
Record of CPD activities
- Input CPD activities to support the provision of management information
- Respond to employee queries relating to CPD activities
E-learning system
Assist with maintenance of internal e-learning systems to monitor participation
- Assist in designing & uploading courses on internal e-learning system
- Respond to employee queries relating to internal e-learning system
Professional certifications
- Provide support on exam registration, annual subscription payment
- Provide coordination and administrative support in the application of sponsorship program
- Maintain & update list of sponsorship recipients
Other responsibilities
- Maintain employee exits and retirement records
- Update employee master list, CPD activities records
- Facilitate payments to vendors & archive payment documents
Knowledge
- Knowledge of L&D operations, program coordination, and learning cycles
Generic Skills & Competencies
- Good data analysis and reporting skills
- Demonstrate strong written and verbal communication skills in both English and Vietnamese, adjusting tone, clarity, and structure for different employee groups
- Exhibit behaviours consistent with the Firm's values, acting as a credible representative of the People function in all employee interactions
- Represent the Firm through respectful, consistent, and service-oriented communication
- Understand L&D's role in building a learning culture, encouraging engagement rather than solely administering training logistics
- Demonstrate strong organizational and time-management skills, effectively managing multiple priorities
- Adopt a proactive, solution-focused approach and work independently with minimal supervision
- Ensure accuracy and attention to detail in data handling, reporting, and learning compliance documentation
Requirement
- A minimum of Bachelor's degree in Human Resources, Business, Education, Psychology, or related fields.
- At least 1-3 years of related work experience required
- Prior working experience in internal HR services at global professional services firms will be highly advantageous
- Fluent Vietnamese and English language (speaking, listening, reading, and writing) in social and business communication at a minimum Business Level
- Proficiency in MS Office 365 applications
- Vietnamese nationality