Learning & Development Manager

- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- Ensure effective training programs are in place for the following: New Employee Orientation Train the Trainer Customer Service - --- Training Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training - Management Development Fire, Life and Safety Training Selling Skills Employee retraining
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
- Maintains all hotel training records
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Design, produce and implement training programmed which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training session and critique performance
- Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- Prepare and monitor training programs for: Management Trainees Work Experience Hotel School Trainees, etc
- Obtain a network of specialist training professionals who can assist with the conduct of training programmed for advanced or specialist training
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Produce monthly training reports for your Manager and the General Manager including: Internal Training Programs conducted:
+ Who attended
+ Number of people attended
+ Duration of training
+ Who trained
+ Cost of delivery (including labor costs)
- Anticipated return on investment and/or training goal External training programs attended:
+ Who attended
+ Number of people attended
+ Duration of training
+ Who trained
+ Cost of delivery (including labor costs)
+ Anticipated return on investment and/or training goal
- Liaise with other IHG Training Managers to share experiences and resources
- Liaise with educational institutions conducting hospitality and training courses
- Maintain current information and records of suppliers of training resources and materials
- Delivers briefings of all internal programmed to executive management and department heads
- Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Regularly communicates with staff and maintains good relations
- Works with Superior in the preparation and management of the Department's budget