Learning & Development Manager

People
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Analyze training needs of the hotel in general and individual departments, and develop strategies which
address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following:
• New Employee Orientation
• Train the Trainer
• Customer Service Training
• Technical job specific training (through certification of departmental standards and procedures)
• Supervisory Skills Training
• Management Development
• Fire, Life and Safety Training
• Selling Skills
• Employee retraining
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
Financial
• Help create the department's annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs....
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conducted:
- Who attended
- Number of people attended
- Duration of training
- Who trained
- Cost of delivery (including labor costs)
- Anticipated return on investment and/or training goal
• External training programs attended:
- Who attended
- Number of people attended
- Duration of training
- Who trained
- Cost of delivery (including labor costs)
- Anticipated return on investment and/or training goal
Guest Experience
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective
• Attend departmental training session and critique performance
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for:
- Management Trainees
- Work Experience
- Hotel School Trainees, etc
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
Responsible Business
• Liaise with other IHG Training Managers to share experiences and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal programmes to executive management and department heads
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with Superior in the preparation and management of the Department's budget
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management