Learning Experience ExecutiveCông Ty Công Nghệ Giáo Dục UpGrad

Roles & Responsibilities
Community Building:
Organize activities and networking events to foster a strong community among learners.
Facilitate engagement and collaboration among learners to enhance their overall experience.
Mentorship and Guidance:
Act as a mentor and guide for learners throughout their academic journey.
Provide personalized support and advice to help learners achieve their academic and career goals.
Academic and Career Counseling:
Assess learners' interests, aptitudes, and abilities to assist in academic and career planning.
Provide personal, vocational, and other non-academic counseling as appropriate.
Referral and Resource Management:
Refer learners to appropriate university offices or external resources for specialized support when needed.
Serve as a resource for faculty and staff, interpreting academic rules and regulations.
Customer Service and Support:
Address queries related to facilities, services, registration, and information about upGrad's programs.
Ensure timely and accurate responses to inquiries, maintaining high levels of customer satisfaction.
Onboarding and Transition Management:
Manage the onboarding process for new learners, ensuring a smooth transition into their academic journey.
Handle transitions from the Academic Counseling Team, providing continuity of support.
Administrative Duties:
Perform additional related duties as required to support the overall success of learners and the organization.