Leisure Consultant - English Speaking Markets

PURPOSE AND SCOPE OF ROLE
Ensure a personal service is offered to the guest in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
RESPONSIBILITIES & TASKS
Sales and Customer Service
• Gather information to fully understand guest's requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with the guest to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for direct clients up to 80% of each day.
• Negotiate fees and changes with guests (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to the guest.
• Report any errors regarding information onTourplan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to the guest/ platform's partners when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with the guests by ensuring personal service is optimized.
• Attend regular training courses to keep up to date with both product and procedure.
• Keep others informed by sharing information.
Continuous Improvement
• Inform product department of any product feedback.