Licensing Specialist

About Us
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at [protected info]
Overview
The Licensing Specialist is responsible for the daily operations of the organization's software asset management processes and systems (ServiceNow)- license procurement, renewing maintenance, and managing expiration dates of all software in the MiTek environment. This position is also responsible for correct routing of purchase orders and tracking all license purchases for the company, managing team's shared mailbox. Working with our License and Asset Management team, this position ensures corporate and legal guidelines are followed for managing IT software assets.
Additional responsibilities will be assigned as deemed necessary and will include support requirements such as: 24 hour on-call coverage for support issues. Although travel is usually planned in advance, issues can arise which could warrant immediate travel to one or more satellite locations.Your role & responsibilitiesThe Essential Functions of the position are as follows:
30% - License Procurement
30% - Maintenance review and renewal
30% - Ticket request management
10% - Auditing and Compliance
Solution Support:
Analysis of requests and ability to work with the asset management team to complete request in a timely manner
Contributes to the effort to integrate people, process, and technology associated with software licenses, enabling them to be systematically tracked, managed, and optimized
Play a significant role in executing policies and processes related to all areas of the asset lifecycle
Perform routine & ad hoc data analysis, compliance reporting, and support IT Operations during Software Vendor Audits
Involve the implementation of software asset repository and discovery functionality, to help ensure alignment with processes, workflows, and modifications to accurately track and manage contracts and licenses
Understand and track all aspects of the software life-cycle - from licensing, purchasing, to deployment and decommissioning
Ensure the proper decommissioning of assets within documented procedural guidelines
Maintain the asset management database for complete and accurate information in support of software license management, hardware management and other internal management requirements
Proactively manage the software purchase and renewal through a partnership with MiTek's Software VAR
Generate forecasts and related modeling to ensure adequate and continued support of systems and/or products to meet contractual requirements
Track purchase orders and valid the invoices prior to processing for payments and complete chargebacks to appropriate cost centers
Maintain accurate reporting for all Assets during and after the renewal cycle, including tracking future renewal points in the systems of record
Work with resellers, collect information for software entitlements and contracts
Develop and maintain strong relationships with business partners to align with company demand
Must be able to troubleshoot and resolve issues pertaining to license server administration
Other reasonable duties as requested
Your skills & qualifications
University or college qualification
1+ year in IT purchasing/vendor management/Microsoft licensing
Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio)
Ability to prioritize and manage multiple responsibilities
Strong attention to detail and goal-oriented
Fluent in English, (- IELTS 7.5 or CEFR C1).
Excellent written and verbal communication abilities
Strong communication, organization, and problem-solving skills, be a team player, work independently, and demonstrate high accountability.
Benefits for youFrom Monday to FridayInternational Travel opportunities13th month and productivity bonusFree lunch, parking, uniformsYearly company tripHealthcare insurance package24/24 Personal Accident insuranceFree English training programs (Cambridge English Scale) at officeContinuing development of technical and soft skills through working and formal trainingTrade Union & Staff Social Club - Sport clubs (Yoga, Zumba, Swimming, Badminton, Football, Gym,...)Good working conditions and environment