Live Chat Agent

Công ty Cổ phần dịch vụ SPS

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 22/12/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Mô tả Công việc
A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
Reporting serious cases or inconsistent situations immediately.
Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
Reporting serious cases or inconsistent situations immediately.
Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Yêu cầu

Yêu Cầu Công Việc
Key requirements
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Ability to talk and have the personality that is energetic and not overly shy
Able to communicate clearly
Basic English a plus
Basic German a plus
General knowledge: person should know where Germany is on the map, other general knowledge about the world (we can do some testing)
Additional requirements
Good typing speed in Vietnamese (>40 WPM)
Perfect writting in Vietnamese

Quyền lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao

Thông tin khác

Địa điểm làm việc
Hồ Chí Minh
Tòa nhà Saigon ICT, CVPM Quang Trung, Q. 12

Thông tin chung

Ngày hết hạn: 22/12/2024
Thu nhập: Cạnh tranh

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Công ty cổ phần dịch vụ SPS là một đơn vị chuyên nghiệp, chuyên cung cấp các dịch vụ quản lý, điều hành hay vận hành tòa nhà (khu đô thị, chung cư khép kín hay tòa nhà nhà văn phòng ...). Công ty cổ phần dịch vụ SPS là một doanh nghiệp trẻ, chưa có bề dầy hoạt động nhưng đội ngũ CBNV năng động, sáng ...

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