Nhân viên chăm sóc khách hàng

Mô tả Công việc
Serve as the primary point of contact for customers, providing timely and professional responses to inquiries and concerns.
Foster and maintain strong customer relationships to enhance satisfaction, loyalty, and retention.
Address and resolve customer complaints efficiently, ensuring satisfaction and escalation when necessary
Collaborate with internal teams to ensure seamless delivery of products or services to meet customer expectations
Collect, analyze, and report customer feedback to support service improvement and decision-making.
Educate customers about products, services, and promotions, and participate in initiatives to enhance engagement and trust