Live Chat Agent
Công Ty TNHH SPS Vietnam - Chi Nhánh Tại Cần Thơ
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 01/03/2025
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
Reporting serious cases or inconsistent situations immediately.
Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
Reporting serious cases or inconsistent situations immediately.
Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
Yêu cầu
Key requirements
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Ability to talk and have the personality that is energetic and not overly shy
Able to communicate clearly
Basic English a plus
Basic German a plus
General knowledge: person should know where Germany is on the map, other general knowledge about the world (we can do some testing)
Additional requirements
Good typing speed in Vietnamese (>40 WPM)
Perfect writing in Vietnamese
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Ability to talk and have the personality that is energetic and not overly shy
Able to communicate clearly
Basic English a plus
Basic German a plus
General knowledge: person should know where Germany is on the map, other general knowledge about the world (we can do some testing)
Additional requirements
Good typing speed in Vietnamese (>40 WPM)
Perfect writing in Vietnamese
Quyền lợi
What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes:
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes:
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Công viên phần mềm Quang Trung, Saigon Tel, Q.12, TP.HCM, Quận 12
Việc làm Hồ Chí Minh
Việc làm Quận 12
- Hồ Chí Minh: Công viên phần mềm Quang Trung, Saigon Tel, Q.12, TP.HCM, Quận 12
Việc làm Hồ Chí Minh
Việc làm Quận 12
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 01/03/2025
Giới thiệu công ty
Xem trang công ty
Tên quốc tế SPS VIETNAM COMPANY LIMITED - CAN THO BRANCH
Mã số thuế [protected info]
Địa chỉ Tầng 2, trung tâm dịch vụ việc làm thanh niên, số 41 Cách Mạng Tháng Tám, Phường An Hòa, Quận Ninh Kiều, Thành phố Cần Thơ, Việt Nam
Người đại diện VÕ THỊ LIÊM
Ngày hoạt động 2011-03-15
Quản lý bởi Cục...
Mã số thuế [protected info]
Địa chỉ Tầng 2, trung tâm dịch vụ việc làm thanh niên, số 41 Cách Mạng Tháng Tám, Phường An Hòa, Quận Ninh Kiều, Thành phố Cần Thơ, Việt Nam
Người đại diện VÕ THỊ LIÊM
Ngày hoạt động 2011-03-15
Quản lý bởi Cục...
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