About the role
Diag's logistics team moves patient samples, consumables and documents between vast network of locations. That covers the central lab, Patient Service Centers (PSCs), branches and satellite clinics in HCMC, Bình Dương, Đồng Nai, Tiền Giang, Long An and Vũng Tàu.
The Logistics Admin keeps those systems accurate and makes sure they match what actually happens on the road. Half the job is at a screen. The other half is on the road with the drivers, finding out why the data and reality disagree.
Key responsibilities
Daily operations
• Watch the dispatch dashboard and work the "needs action" list: unassigned jobs, missing driver mappings, shift gaps and overlaps, and jobs held because of a note.
• Handle bookings from branches, clients and sales, such as pickups, scheduled jobs and provincial (3PL) shipments.
• Keep driver leave, substitutes, the Sunday roster and fixed schedules up to date, and catch problems before they leave a branch with no driver.
• Answer drivers and branch staff on Zalo and settle day-to-day issues quickly.
Data and systems
• Maintain client and location records: addresses, GPS points, contact numbers and pickup ETAs, all kept the same across the fleet system and the lab system.
• Update client-to-driver configuration when routes, shifts or staff change.
• Check part-time driver attendance and hours correction requests against what the system recorded.
• Report system bugs clearly to the supervisor: what happened, when, which job, and a screenshot.
Field work
• Ride along with drivers on their routes, including early-morning and provincial runs, to see delays, bottlenecks and process gaps first-hand.
• Visit PSCs and client sites to check pickup points, GPS locations, sample handover and timing.
• Run weekly location audits and onboard new client pickup points on site.
• Bring back findings with evidence, and suggest fixes to routes, timing or configuration.
Reporting
• Prepare daily and weekly reports on turnaround time, on-time pickups, failed or rejected jobs, and driver performance.
• Investigate recurring problems to the root cause instead of patching them case by case.
What we're looking for
Mindset (most important)
• Curious: you ask why a job wasn't assigned or a driver was late, and you dig until you find out. You like working out how a system really works.
• Integrity: you record what actually happened, even when it's inconvenient. You handle drivers' hours, pay data and patient-sample logistics honestly and confidentially. You flag your own mistakes early.
• Can-do: you take ownership. Look for solutions to problems.
• Compassionate: able communicate with drivers and people from different walk of life.
Skills and experience
• 1-3 years in logistics, dispatch, operations admin or a similar role. Fresh graduates with a strong attitude are welcome.
• Comfortable with systems: confident with Excel or Google Sheets (filters, lookups, pivots), web dashboards and mobile apps. Experience with fleet tracking or transport management software is a plus.
• Learns new tools fast and is willing to understand how the data fits together.
• Clear written and spoken communication in Vietnamese. Sufficient English Level for reading system screens and prepare reports.
• Knows HCMC roads and districts well.
Practical requirements
• Valid A1 motorbike licence and your own motorbike, for field trips and ride-alongs.
• Available for early starts (from about 05:30) on field days, an occasional Sunday on the rotation, and day trips to provincial branches.
• Physically able to spend full days on the road in all weather.