[Lotte Ha Noi] Assistant Restaurant Manager

Oversee the implementation of standards as detailed in the department standards and procedures manual
Adhere to opening and closing procedures
Adhere to bill paying procedures
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products.
Encourage and motivate staff to provide optimum service during all shift
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
Develop and implement Promotions Calendar for F&B products in restaurant
Manage special event concepts
Anticipate market changes and review operations when necessary
Conduct competitor analysis (regularly or as requested)
Create positive publicity opportunities
Manage customer database and utilize effectively (collect email data base)
Up-sell property facilities
Active pursue cost saving measures
Recycle whenever possible
Liaise with sales manager during tender process to obtain new accounts; Food and beverage specific
Manage wage and beverage cost
Forecasting
Stock control
Analyze food and beverage statistics through point of sales system
Work with superior on manpower planning and management needs
Work with superior in the preparation and management of the Department's budget
Be responsible in keeping our property safe and secure, to participate in any company activity related to fire life safety
Perform any other duties which be assigned by the management