Major Account Support Executive

Responsibilities
Supply Chain Roles
• Partner with US team to resolve order admin issues.
• Work closely with Sales Team in the US and Country Supply Chain Teams to ensure all container bookings are submitted and received on a timely basis.
• Lead weekly meetings with Sales Team in the US and Country Supply Chain Teams regarding customer order, fulfillment and shipments.
• Run daily and weekly supply chain reports to support supply chain managers.
• Develop and maintain data sources needed to create customized reports.
Customer Service Roles
• Provide shipping reports based on the requirements of major customers.
• Manage on-time delivery by reviewing monthly exception reporting, customer scorecard.
• Receive and identify customer requests, direct customer to the appropriate departments or communicate with internal departments to provide feedback.
• Maintain, and improve customer-service quality by resolving problems, identifying customer trends, determining system improvements, and implementing change.
• Attend customer meetings, trainings (if necessary) to keep rules/policies updated within the company.
• Other duties as required.
• Report to Director of Supply Chain International