Manager, rmit connect

RMIT International University Vietnam (RMIT Vietnam)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 07/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Manager, RMIT Connect

Job no: 584197
Work type: Full time - Fixed term/Contract
Location: Vietnam - Ho Chi Minh
Categories: Student Services

RMIT Vietnam

RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognized, high-quality, education and professional training for students, clients, and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

The role & key responsibilities

The Manager, RMIT Connect provides leadership and operational management to the RMIT Connect team at RMIT Vietnam, ensuring that high quality, responsive student advice, and support is provided to all RMIT Connect users. The position will ensure that RMIT Connect staff are appropriately skilled, trained, and the department adequately resourced to ensure an exemplary standard of customer service.

This position works collaboratively to develop strong links, communication channels, and robust processes between RMIT Connect and the relevant key personnel across the University in Vietnam and Australia.

Key selection criteria

A Bachelor's degree in a relevant discipline
Experienced Manager, delegator. Extensive experience and demonstrated passion for leading a team who delivers highly customer-centric services.
Autonomous worker and leader (ability to self-manage work and that of the team. Evidence of initiative, active approach)
Must be able to show formal administrative/leadership/managerial success including project management, formal proposals, high-stakes presentations, reports, and a commitment to formal documentation of work.
Proven ability to maintain strategic relationships across all levels of a large organization; manage complex cross-department issues including ability to negotiate agreed outcomes with stakeholders holding divergent views; proven ability to develop and ability to develop and sustain productive relationships with students and other customers or stakeholders.
A high level of English, experience abroad or in an international context is a big plus. Needs to be excited by a multicultural work environment.
Have experience with and knowledge of best practice for formal evaluation of work, projects, and staff performance
Corporate experience with customer service attitude is desired
Ability to upskill staff, high attention to personal development, professional growth, and team accountability
Critical Thinker - ability to identify problems, ask the right questions, propose solutions, devise plans and implement them on his/her own.

Benefits for successful Vietnamese applicant:

Unique opportunity to work within a multi-lingual, multi-cultural environment
Attractive and competitive monthly gross salary
Monthly gross meal and clothing allowances
13th month Tet bonus
Private premium medical insurance

20 days annual leave, 10 days sick leave per annum
Possible education fee support for staff dependants after a qualifying period

To find out more

For further information about this role, please click on the Job Description document below.

JD_Student Success_Manager, RMIT Connect.pdf

English proficiency requirements

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at a Linguaskill Advanced level (170/200), equivalent to IELTS (General) 6.5. RMIT Vietnam will require you to complete a Linguaskill test to assess your level of English before an offer of employment can be made.

How to apply

Click on the 'Apply Now' link. Applications close on November 24, 2019.

Advertised: 11 Nov 2019 SE Asia Standard Time
Applications close: 24 Nov 2019 SE Asia Standard Time

Nộp hồ sơ liên hệ

RMIT International University Vietnam (RMIT Vietnam)

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Đại học RMIT Việt Nam là chi nhánh tại châu Á của Đại học RMIT (đặt tại Melbourne) (link is external) - trường đại học lớn nhất của Úc. Trường giảng dạy các chương trình kinh doanh, kỹ thuật, và thiết kế, đồng thời tổ chức hàng loạt hoạt động ngoại khóa ấn tượng nhằm khuyến khích sinh viên mở rộng ...

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