Ensure that all the events are managed efficiently according to the established business, budget and marketing plan by following Melia Hotels International SOP.
Plannning, organize and promote unique events and milestones together with outlet managers.
Prepare Banquet Event Order correctly and send to all Department
To coordinate events and any artistic performances with outlet managers to ensure operational readiness, efficiency in resource utilization, and prompt delivery of services.
To implement a flexible work schedule based on business patterns.
To be constantly involved in the operation and to be present during all events.
Ensure an accurate Events Schedule is kept and discussed it with
Sales Manager on a weekly basis.
Arrange the entire necessary requirement for the client in accordance with contract, including but not limited to accommodation, transportation, audio requirements, meals etc. ..
Ensure that all revenue are calculate correctly and correct any operational errors.
Work pro-actively to minimize complaints from guests.
Monitor and ensure highest levels of guest satisfaction by providing quality client and guest service and products within corporate standards.
Establish and maintain a good customer relationship with clients.
To follow-up with clients and guests after an event to determine satisfaction; measure these results and establish strategies to improve the quality of the guest experience.
Ensure guests receive efficient, knowledgeable and courteous service, and high quality products and service.
Summarize all revenue each month and send Monthly report to Sales Manager.
Performs any other duties assigned by Sales Manager.
Produce weekly and month report
Attractive salary and benefits package.
Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
Get special incentives when using high-class service systems of Vingroup, such as Vinpearl, Vinmec, Vinmart and Vinschool, etc.
13th month salary and holidays.
To participate in any Training/ Development schemes as recommended by senior management.