[melia vinpearl phu quoc] Guest Relation OfficerVINPEARL JOINT STOCK COMPANY
Nơi làm việc: Kiên Giang
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 05/04/2024
Hạn nộp: 07/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. Achieve positive outcomes from Guest queries in a timely and efficient manner
2. Solve any guest complaint, follow up through the stay and farewell.
3. Prepare the guest courtesy order for amenities or special requests.
4. Promote hotel's activities and events.
5. Actively promote TripAdvisor, social media and guest quality questionnaire.
6. Performs daily courtesy calls to the guests.
7. Keeps a record of courtesy calls, gift always, complaints, etc.
8. Prepares welcome letters and ensures the signature of General Manager, Hotel Manager or Gex Director.
9. Provokes the encountered with the guests in order to stablish conversations regarding the stay.
10. Join the briefing when Guest Service Manager is not available.
11. Ensure an efficient reception experience for Guests, including check in/out, and complete
audit procedures, as required.
12. Attend the Executive Lounge and Executive Floor Reception.
13. Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.
14. Demonstrate a high level of customer service at all times.
15. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
2. Solve any guest complaint, follow up through the stay and farewell.
3. Prepare the guest courtesy order for amenities or special requests.
4. Promote hotel's activities and events.
5. Actively promote TripAdvisor, social media and guest quality questionnaire.
6. Performs daily courtesy calls to the guests.
7. Keeps a record of courtesy calls, gift always, complaints, etc.
8. Prepares welcome letters and ensures the signature of General Manager, Hotel Manager or Gex Director.
9. Provokes the encountered with the guests in order to stablish conversations regarding the stay.
10. Join the briefing when Guest Service Manager is not available.
11. Ensure an efficient reception experience for Guests, including check in/out, and complete
audit procedures, as required.
12. Attend the Executive Lounge and Executive Floor Reception.
13. Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.
14. Demonstrate a high level of customer service at all times.
15. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
Yêu cầu công việc
EDUCATION AND TRAINING: College degree or above
Hotel management specialty or tourism specialty
LANGUAGE: Good English or Korean, written & spoken.
Hotel management specialty or tourism specialty
LANGUAGE: Good English or Korean, written & spoken.
Quyền lợi được hưởng
Social insurance contributions as per labor law.
PVI insurance coverage after 6 months.
Professional and friendly working environment.
Opportunities for career development and learning from industry experts.
Attractive welfare benefits and advancement opportunities.
Home visit allowance
PVI insurance coverage after 6 months.
Professional and friendly working environment.
Opportunities for career development and learning from industry experts.
Attractive welfare benefits and advancement opportunities.
Home visit allowance
Nộp hồ sơ liên hệ
VINPEARL JOINT STOCK COMPANY
Giới thiệu công ty
VINPEARL JOINT STOCK COMPANY việc làm
Đảo Hòn Tre, Phường Vĩnh Nguyên, Thành phố Nha Trang, Tỉnh Khánh Hòa, Việt Nam
Quy mô: Trên 10.000 nhân viên
Việc làm tương tự
Nhân Viên Chăm Sóc Khách Hàng / Guest Relation Officer (Biết Tiếng Hàn Hoặc Tiếng Anh)
Seashells Phu Quoc Hotel & Spa
Thỏa thuận
Kiên Giang
23/05/2024
Guest Relations Officer/ Nhân viên chăm sóc khách hàng
Sun Premier Village Khem Beach Resort Phu Quoc
8 - 12 triệu
Kiên Giang
30/06/2024
[VINPEARL PHÚ QUỐC] - Tuyển dụng TỔ TRƯỞNG CỨU HỘ
Vinpearl - Vingroup
8 - 12 triệu
Kiên Giang
30/06/2024
Guest Relations Officer/ Nhân Viên Chăm Sóc Khách Hàng
NEW WORLD PHÚ QUỐC RESORT (KEM BEACH)
8 - 12 triệu VNĐ
Kiên Giang
07/06/2024
[Vinpearl Safari Phú Quốc] - Nhân viên Biểu diễn Động vật
Vinpearl - Vingroup
Thỏa thuận
Kiên Giang
30/05/2024
Guest Service Associate - Bell
NEW WORLD PHÚ QUỐC RESORT (KEM BEACH)
Thỏa thuận
Kiên Giang
29/05/2024
Reservation Agent/Officer - Nhân Viên Đặt Phòng
NEW WORLD PHÚ QUỐC RESORT (KEM BEACH)
Thỏa thuận
Kiên Giang
04/06/2024
Chuyên Viên Quan Hệ Khách Hàng Doanh Nghiệp - Phú Quốc
Ngân hàng TMCP Phát triển TP.HCM - HD Bank
Thỏa thuận
Kiên Giang
15/06/2024
Vị trí [melia vinpearl phu quoc] Guest Relation Officer do công ty VINPEARL JOINT STOCK COMPANY tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về [Melia Vinpearl Phu Quoc] Guest Relation Officer hoặc công ty VINPEARL JOINT STOCK COMPANY ở các link phía trên
Giới thiệu công ty
VINPEARL JOINT STOCK COMPANY việc làm
Đảo Hòn Tre, Phường Vĩnh Nguyên, Thành phố Nha Trang, Tỉnh Khánh Hòa, Việt Nam
Quy mô: Trên 10.000 nhân viên