Mô tả công việc
* Membership Administration
- Manage member records and ensure all data in the CRM is accurate and up to date.
- Support the onboarding process, including welcome emails, packs, and tours.
- Handle day-to-day member queries efficiently and courteously.
* Engagement & Retention
- Assist in the coordination of member engagement initiatives and events.
- Track member activity and flag disengagement or feedback trends.
- Support VIP members with personalised service where required.
* Collaboration
- Work closely with the Member & Events Manager to support club programming.
- Liaise with marketing, events, and guest relations teams to ensure continuity of service.
- Help prepare membership reports and analytics as required.
Yêu cầu
- 1-3 years' experience in membership administration, hospitality, or events.
- Excellent organisational and communication skills.
- Experience using CRM systems or databases.
- High attention to detail and discretion when handling member data.
- Professional, polished, and member focused.
- Team player with a collaborative mindset.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Trung cấp
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Quảng cáo / Khuyến mãi / Đối ngoại
,
Dịch vụ khách hàng
Thông tin chung
- Thu nhập: 15 triệu - 20 triệu
Nơi làm việc
- Lâm Viên - Đà Lạt,
- Lâm Đồng