Merchant Partnership Manager

Approach and secure new merchants to join Got It;
Building and maintaining relationships with merchants and key personnel within;
Conduct business reviews to ensure clients are satisfied with their sales and services;
Communicate to merchants via newsletters and phone conversations;
Attend meetings with clients to build relationships with existing accounts.
Work closely with internal teams (Sales, Accounting, CS, PD team);
Escalate and resolve areas of concern as raised by merchants and clients;
Carrying out merchant satisfaction surveys and reviews;
Monitoring company performance against service level agreements and flagging potential issues;
Ensuring account managers are aware of changes within merchants;
Passing leads to the merchant team and following up on progress.
Liaising with internal departments to ensure merchant and client needs are fulfilled effectively;
Provide ideas and execute the marketing campaign between Got It and the merchant;
Attend meetings with clients to build relationships with existing accounts;