Merchant Partnership Manager/Senior

Công ty TNHH Got It

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 29/11/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Negotiable

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Report to: Senior Merchant Partnership Manager

I. Company Overview

Dayone is the parent company of Got It (2015) and Scan It (2020) and Dayone has joined hands with SEA's Loyalty leader to launch a new Loyalty platform Buzz It (2024).

Established in 2015, Got It is the original, largest, and most trusted digital voucher, loyalty, and gifting solutions platform in Vietnam. Got It distributes well over one million vouchers monthly on behalf of its thousands of clients. Digitalizing gift solutions to meet diverse needs: attractive campaigns, partner gifts, agent compensation, client acquisition, promotional gifts, employee care,...

Scan It brings OCR and EKYC technology to the forefront of branding and marketing, enabling clients to promote and grow their customer base, manage their loyalty platforms, and drive sales. Scan It makes consumer shopping rewarding and fun, whilst growing customer loyalty.

Buzz It is a comprehensive loyalty platform with customization capabilities to meet diverse needs of businesses. Buzz It brings an end-to-end solutions from developing the front end, building specific loyalty programs, to integrating systems and delivering Got It gifts and Scan It campaigns.

Our environment is safe and comfortable, we offer equality, we listen, and we are friendly, but we work hard too.
If you have what it takes, we would love to hear from you. Please apply!

II. What you need to do

Approach and secure new merchants to join Got It.

Building and maintaining relationships with merchants and key personnel within.
Conduct business reviews to ensure clients are satisfied with their sales and services.
Communicate to merchants via newsletters and phone conversations.
Attend meetings with clients to build relationships with existing accounts.
Work closely with internal teams (Sales, Accounting, CS, PD team).

Escalate and resolve areas of concern as raised by merchants and clients.
Carrying out merchant satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Ensuring account managers are aware of changes within merchants.
Passing leads to the merchant team and following up on progress.

Liaising with internal departments to ensure merchant and client needs are fulfilled effectively.
Provide ideas and execute the marketing campaign between Got It and the merchant.
Conduct promotion reviews to ensure clients are satisfied with the campaigns.

III. What you should have

Strong interpersonal skills and an ability to build rapport with customers.
Previous digital partnership/ merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work.
Hardworking with a strong work ethic.
Previous experience working as a client relationship manager or a track record of managing client relationships.

Strong written and verbal communication skills.

IV. Why you'll love working here

Working time from Monday to Friday (09:00 am - 18:00 pm).
Good chance to study and develop career path stably with internal promotion and rotation.
100% statutory insurance contribution as per the labor law.
Bao Viet Healthcare insurance.
100% gross salary in probation.
12 Annual Leave (AL) per year + extra 1 AL per extra working year.
Annual bonus: depending on business & individual performance.
Annual salary review.
Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.)
Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.

Thông tin chung

Thu nhập: Negotiable

Cách thức ứng tuyển

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Hạn nộp: 29/11/2024

Ứng tuyển tại web công ty

Giới thiệu công ty Xem trang công ty

Got IT is a private consulting company working in digitalization, IT solutions for small and medium sized business across the country. Our portfolios include TeaOlogy - the finest bubble tea chain in Norway, Mama Pho - Authentic Vietnamese restaurant etc. As a small and growing startup company with a young team of doers, we believe in the power of the applying technology and digital transformation into traditional industries such as food and beverage, entertainment, beauty and or retail.

Công ty chúng tôi đang hướng đến sự phát triển toàn diện nhất trong mọi lĩnh vực. Điều đó có nghĩa rằng chất lượng nhân sự đóng vai trò hàng đầu khi đề ra mục tiêu này!

Quy mô công ty

Từ 10 - 25 nhân viên

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