Mô tả Công việc
General description (Position summary)
Taking care of daily requests/ bookings from your agent, which are assigned by Supervisor/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as manage their bookings accordingly;
Major Responsibilities
+ Consult and liaison with agents to tailor MICE solutions for clients
+ Creating itineraries and quotations for MICE and reconfirming bookings for overseas agents
+ Key correspondence person for MICE groups inquiries
+ Constantly maintain and improve layout and content of a MICE proposal
+ Actively enhance agent network for Asian Trails, develop and increase client database
+ Maintaining & developing a strong business relationship with agents
+ Deals with hotels and suppliers in Vietnam to get the most competitive rates and/or other benefits for client and Asian Trails
+ Coordinating with Operation Departments to ensure delivery of high-quality services
+ Accompany Groups to ensure high quality delivery of services throughout and function as main ground coordinator for the events
+ Follow up key account feedback in order to have an appropriate improvement
+ Escort inspection and Fam trips of agents upon request
+ Understand and well utilize the reservation/booking system of Asian Trails
+ Input of all MICE requests in software of Asian Trails
+ Leaning the communication, sales, consulting skills
+ Occasional supporting to other teams (making of the proposal, quotation and others)
+ Reports to MICE Manager and MICE Project Manager