- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Monitor VPN infrastructure and network traffic for anomalies, performance issues, and security threats.
Analyze events and respond to incidents promptly.
Collaborate with the engineers and third parties to resolve issues.
Track and document defects and resolutions through a designated ticketing system.
Escalate complex issues to management and other relevant teams.
Handle both technical and non-technical communication with users with diplomacy and politeness to provide high levels of client satisfaction.
Perform regular audits and assessments of VPN configurations and access controls to maintain compliance with security standards.
Provide technical guidance and support to team members and assist in their professional development.
Stay updated on emerging technologies, trends, and best practices in VPN platform monitoring, system administration, networking, and cloud computing.
Analyze events and respond to incidents promptly.
Collaborate with the engineers and third parties to resolve issues.
Track and document defects and resolutions through a designated ticketing system.
Escalate complex issues to management and other relevant teams.
Handle both technical and non-technical communication with users with diplomacy and politeness to provide high levels of client satisfaction.
Perform regular audits and assessments of VPN configurations and access controls to maintain compliance with security standards.
Provide technical guidance and support to team members and assist in their professional development.
Stay updated on emerging technologies, trends, and best practices in VPN platform monitoring, system administration, networking, and cloud computing.
Yêu cầu công việc
Proven experience of at least 6 years as a NOC engineer and 3 years as NOC Lead Engineer, preferably in a VPN-focused environment.
Experience in using diversified tools to monitor performance and capability of network systems and working to triage or troubleshoot the issues within defined areas.
Efficient at tracking and documenting all defects and resolutions in detail through a designated ticketing system.
Capable of proper escalation of complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
Ability to work in a Command Center environment.
Good knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
Good knowledge of VPN technologies and protocols (OpenVPN, IPsec, SSL/TLS, WireGuard, etc.).
Familiarity with cloud computing platforms, particularly AWS, including EC2, VPC, IAM, and related services.
Solid understanding of security principles and best practices in network and system administration.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration abilities.
Relevant certifications (e.g. CCNA, CCNP, ITIL, CASP, AWS Certified SysOps
Administrator, Linux Foundation Certified System Administrator) are a plus.
Experience in using diversified tools to monitor performance and capability of network systems and working to triage or troubleshoot the issues within defined areas.
Efficient at tracking and documenting all defects and resolutions in detail through a designated ticketing system.
Capable of proper escalation of complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
Ability to work in a Command Center environment.
Good knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
Good knowledge of VPN technologies and protocols (OpenVPN, IPsec, SSL/TLS, WireGuard, etc.).
Familiarity with cloud computing platforms, particularly AWS, including EC2, VPC, IAM, and related services.
Solid understanding of security principles and best practices in network and system administration.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration abilities.
Relevant certifications (e.g. CCNA, CCNP, ITIL, CASP, AWS Certified SysOps
Administrator, Linux Foundation Certified System Administrator) are a plus.
Quyền lợi được hưởng
● Annual leave 15 days per year
● Health Insurances, social insurance
● Performance review: twice per year
● Internal training/sharing and professional Training courses
● Team building, company trip, year-end party, monthly activities,....
● Devices: Macbook and screen (If needed)
● Free tea and coffee
● Comfortable working Area
● Working hours: 9 am-6 pm from Monday to Friday
● Health Insurances, social insurance
● Performance review: twice per year
● Internal training/sharing and professional Training courses
● Team building, company trip, year-end party, monthly activities,....
● Devices: Macbook and screen (If needed)
● Free tea and coffee
● Comfortable working Area
● Working hours: 9 am-6 pm from Monday to Friday
Nộp hồ sơ liên hệ
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