Nhân Viên Admin Phòng Bồi Thường

Claim Documents Reviewing:
Receive Claims by hard copies from Customers or soft copy via email & portal/software.
Check if Claim Docs are complete or incomplete.
Hand over to Admins for next step.
Request Customers to submit further docs if not complete.
Answer questions from Customers/ Policy Holders/Brokers regarding further docs request.
Follow uncompleted claim folder (send reminder to Customer based on internal guideline.
Received supplement docs via email, check and pass to Admins for next step.
Send Document Request Acknowledgement emails and SMS to Customers.
Other tasks assigned by Team Leader/Manager.
• Claim settlement including but not limited to:
Out-patient claim treatment,
Impatient claim treatment,
Salary compensation claim,
Death following all causes claim,
Total or partial disablement following all causes claim,
• Other activities which are required for settling claim including but not limited to:
Require to customers accurate and only necessary documents for the claim settlement,
Require additional information to the insured, medical practitioner if necessary,
• External communication with the insured, policy holder, broker and insurer,
• Other tasks assigned by the Company