ABOUT US
Telestar is vastly experienced in contact center management and provides a competitive edge to our clients. We help companies extend their business, build your specialized team in Sales, Customer Support, Tech Support or Lead Generation and see how we can make your business grow while saving time and money. We are capable of managing a huge volume of tickets in a professional and a specialized manner.
RESPONSIBILITIES
- Lead and mentor a team of Investigators (at least 5 members), ensuring high performance, accuracy, and efficiency.
- Manage daily investigation and enforcement tasks across websites, marketplaces, paid ads and social media platforms.
- Monitor enforcement actions and conduct quality assurance (QA/QC) to ensure work meets company and client standards.
- Provide regular feedback, coaching, and performance evaluations to support team development.
- Train team members on investigation methods, enforcement processes, and client guidelines.
- Analyze enforcement results, identify trends in online brand abuse, and suggest improvements to workflows.
- Support complex investigations and assist team members in resolving challenging cases.
- Track team KPIs and report operational updates to the Vietnam Investigation Group Manager.
- Collaborate with Enforcement Managers, Threat Hunters, and global teams to resolve cases efficiently.
WORKING TIME
Monday - Friday: From 13:00 - 22:00 (Afternoon shift)