Investigation Team Leader

CÔNG TY TNHH TELESTAR

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 30/06/2026

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

pháp lý social online english

Mô tả công việc

ABOUT US

Telestar is vastly experienced in contact center management and provides a competitive edge to our clients. We help companies extend their business, build your specialized team in Sales, Customer Support, Tech Support or Lead Generation and see how we can make your business grow while saving time and money. We are capable of managing a huge volume of tickets in a professional and a specialized manner.

RESPONSIBILITIES

Lead and mentor a team of Investigators (at least 5 members), ensuring high performance, accuracy, and efficiency.
Manage daily investigation and enforcement tasks across websites, marketplaces, paid ads and social media platforms.
Monitor enforcement actions and conduct quality assurance (QA/QC) to ensure work meets company and client standards.
Provide regular feedback, coaching, and performance evaluations to support team development.
Train team members on investigation methods, enforcement processes, and client guidelines.
Analyze enforcement results, identify trends in online brand abuse, and suggest improvements to workflows.
Support complex investigations and assist team members in resolving challenging cases.
Track team KPIs and report operational updates to the Vietnam Investigation Group Manager.
Collaborate with Enforcement Managers, Threat Hunters, and global teams to resolve cases efficiently.

WORKING TIME

Monday - Friday: From 13:00 - 22:00 (Afternoon shift)

Yêu cầu

Bachelor's degree in any field (law, technical, analytical or management orientation preferred); MBA is an advantage.
Proven leadership experience with strong team management skills.
Excellent analytical and research abilities, with a high level of attention to detail.
Fluent in English (written and verbal).
Ability to identify patterns in data and make strategic recommendations.
Proficiency in web-based research tools and office applications.
Self-motivated, results-driven, and adaptable to a dynamic environment.
Ability to work independently while managing a team effectively.

Quyền lợi

Lead a team in a cutting-edge industry focused on brand protection and cybersecurity.
Gain valuable experience in brand protection, cybersecurity and online investigations.
Collaborate with industry experts in a dynamic and supportive work environment.
All necessary working equipment will be provided.
Full facilities provided (devices, free coffee, tea, snacks, etc).
Work in an English-speaking environment that helps you improve your language skills.

Thông tin chung

Thu nhập: Thỏa thuận

Nơi làm việc

207 Đường 05, Lake View City, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh.

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 30/06/2026

Giới thiệu công ty Xem trang công ty

Outsourcing Made Easy With The Best Customer Experience

We help companies extend their business. Build your specialized team in sales, customer support, tech support, or lead generation, and see how we can make your business grow while saving time and money.

Quy mô công ty

Từ 26 - 100 nhân viên

Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp công ty tnhh telestar trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.

Người dùng cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.

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