Nhân viên chăm sóc khách hàng

Mô tả Công việc
• Communicate directly with overseas customers and head office.
• Receive POs from the customers and closely work with factories for the best delivery schedule to satisfy customer requirements.
• Organize workflow to meet customer deadlines.
• Ensure that all customer orders/requests, production changes are updated in the OOR files, D365 system, customer's websites properly and on-time.
• Respond to customers' questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Support production and other departments in customer-related matters.
• Other tasks assigned by Customer Service Manager.