Nhân viên Chứng từ Xuất nhập khẩu

• Receiving Bookings, contact with shipper and agent to arrange the shipment.
• Working within SOP's and quotation from Sales team and overseas offices.
• Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1.
• Sending pre-alerts to overseas offices.
• Timely invoicing clients/agents and closing files.
• Follow up payment for non-credit clients of local charge and freight prepaid.
• Shipment track and trace updates.
• Checking and confirm incoming invoice of sub-contractors on time & correctly.
• Customer Service by following up on customer advices/request or claim and feedback to customer and overseas stations and make respective shipment arrangements.
• Inform team leader/supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
• Handles customers statistics and reports or any special request for updating system, if required.
• Coordinate with customers, overseas agents, shipping lines, and suppliers regarding shipment status and operational matters.
• Follow up shipments until cargo arrival and delivery completion.
• Prepare CN/DN and coordinate payment processing.
• Support accounting team in receivable collection when required.
• Resolve operational issues proactively and escalate when necessary.
• Prepare reports as assigned by line manager.
• Take up additional tasks as assigned (e.g., support/share workloads with other teams, if needed/required).

Work Location

• Hanoi: 9th Floor, Charmvit Building, No. 117 Tran Duy Hung Street, Yen Hoa Ward, Hanoi, Vietnam.