Nhân viên Đặt phòng - Làm việc tại Đà Nẵng

Handle and process hotel room bookings received via phone, email, OTAs, travel agencies, etc.; manage the sale of available rooms flexibly, ensuring all booking requests are addressed within 48 hours.
Manage and process booking-related procedures for guests (in-person, via email, by phone, etc.).
Enter booking information into the system.
Review daily arrival reports.
Receive and adjust guest booking requests based on the hotel's availability.
Coordinate with relevant departments to verify room status and provide updates to guests and booking managers.
Collaborate with other departments to ensure all guest information is recorded accurately.
Promptly address guest inquiries regarding services, handle complaints, and provide booking advice to ensure maximum guest satisfaction.
Perform other duties as assigned by the department manager..