Nhân Viên IT Support

FPT Digital Processing Service Company Limited

Địa điểm làm việc: Đà Nẵng

Hết hạn: 13/07/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

- The 2nd single point of contact to the users/ customers for all SaaS & PaaS services concerning: requests, incidents, problems as Level 2 Supporters.
- Understand the user needs at the time of calls and refer it to the internal (first level of support) or external Resolver Groups.
- Provide an uninterrupted support via telephone (single number), chat or through a service portal made available.
- Monitor and report the availability of the services to take corrective action as soon as possible.
- Manage and co-ordinate operations from opening to closure of all tickets follow SLA.
- Understand/ familiarize with customer's application business and operation processes as well as SaaS application knowledge for supporting.
- Analyze the requests, incidents, problems and escalated to other related parties if needed.
- Perform other tasks as assigned by direct manager.
- Provide guidance and training (remotely) to end users on need basis.

Yêu cầu

- Familiar with SaaS & PaaS services
- Familiar with operations related to applications server, operating systems, or DBs
- Have experience with Service Desk Support
- Knowledge of AMS Processes is a plus
- Good communication skill
- Fluent in English (TOEIC >500, IELTS > 6.0)
- Have good customer support mindset and attitude
- Fast learning, Proactive

Quyền lợi

- Competitive salary, negotiable.
- Opportunity to work with big customers in the world, advanced technology, develop yourself
- Open, democratic working environment, typical of FPT culture
- Special health care regime for employees and relatives (FPTcare)
- And many other attractive benefits..

Thông tin khác

Mức lương
Thoả thuận
Số lượng tuyển
6 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm

Thông tin chung

Ngày hết hạn: 13/07/2023
Thu nhập: Thoả thuận

Giới thiệu công ty Xem trang công ty

Established as one of FPT Software subsidiaries, FPT Digital Processing Services (DPS) has the mission of delivering comprehensive services to support customers focus resources on core business development and saving effort. Our service various high-value industries such as: E-commerce, Manufacturing, Retail, Accounting, Used Car Dealer, Banking and Finance, Insurance... FPT DPS has experience of working in business processing outsourcing (BPO) all over Vietnam and Asia since 2007. We liberated ...

Quy mô công ty

Từ 101 - 500 nhân viên

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